Here you can find out how well we're doing when it comes to getting repairs done on time and levels of customer satisfaction. You can also see how many calls the call centre receives each day.
Repairs completed
The table below shows the kind of repairs carried out and the percentage done on time.
|
Repairs
completed
|
Emergency
24 hours
|
Urgent
7 days
|
Routine
28day
|
|
Nov 08
|
99%
|
89%
|
85%
|
|
Dec 08
|
99%
|
84%
|
86%
|
|
Jan 09
|
99%
|
96%
|
87%
|
Customer satisfaction
After a repair is done we ask you to fill in and return a customer satisfaction form. This feeedback helps us momitor and improve our service. The table below showswhat customers think of the repairs service.
|
Month
|
Good
|
Satisfactory
|
Poor
|
|
Nov 08
|
88%
|
8%
|
4%
|
|
Dec 08
|
88%
|
7%
|
5%
|
|
Jan 09
|
89%
|
8%
|
3%
|
Repair calls received
The call centre receives severalhundred customer calls a day. An abandoned call is when the caller has rung off when lines are busy. The table below shows how many calls the call centre receives each month.
