About your tenancy

Rights and responsibilities

Our main responsibilities are to:

• Ask what you think if we want to change your tenancy agreement

• Keep the structure and outside of your home in good repair
• Keep all heating appliances and plumbing in good working order.

We have the right to:

• Once a year, charge more or less rent and service charges using government guidelines as long as we give four weeks notice 

• Enter your home to do inspections or repairs.

Your main responsibilities are to:

• Pay your rent on time

• Look after your home
• Repair or replace anything you damage
• Do repairs that you're responsible for
• Keep your garden neat and tidy
• Be a good neighbour
• Not harass, abuse or threaten other people, including our staff  

  Give us four weeks notice and leave your home and garden in a reasonable condition when you move out.

You have the right to:

• Stay in your home as long as you want, as long as you don't breach your tenancy agreement

• Take over the tenancy, if your spouse dies, as long as you are already living in the home. If you're a joint tenant, the tenancy will automatically pass to you

• Take over the tenancy, if your long term partner, civil partner or close family member dies, as long as you've been living with them for at least 12 months before the death

• Have certain urgent repairs done within a certain time

• Swap your home with another tenant from a housing association or council*

• Make home improvements with our permission in writing:

• Take in lodgers with our permission in writing*

• Buy the home you rent, if you meet certain conditions

• Appeal against any decisions we make.

*This does not apply to a tenant with an assured shorthold tenancy